Empowering Your Business
with Expert IT Solutions
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1ST AND 2ND LINE SUPPORT
Support
GPCHRAO IT Services will provide comprehensive remote technical support services for all Users, Servers, Systems and Software. Whilst most of our clients take our fully managed service offerings covering both 1st & 2nd Line support, we do have clients who only need our 2nd line support expertise. We are happy to work with clients on either approach.
Our support plans are simple & flexible and are charged on a per user basis, we don’t charge per ticket! You may be office/site or home based, you may also be allocated multiple devices (such as a laptop, a desktop & mobile). Whatever your profile and usage we only charge a single fee. Remote support offers a fast response as well as a reduction in travel time and costs. User support is provided using screen sharing and the Remote Management and Monitoring (RMM) technologies. Whilst most of our support services are provided remotely, we would expect our engineers to be on site from time to time.
Our goal is to become familiar with all your systems and staff through effective communication, remote support and expert maintenance tools, proactively heading off issues before they occur.